Three Hands Corporation is a wholesale company selling only
to the trade.
New Accounts: To ensure timely process in setting up your company as a new patron of Three Hands Corp, the following forms are required to be completed in full:
1.
Customer Set up Form
2.
Credit Card
Authorization form
3.
California Resale
Certification for California Customers and those with Shipping Address
within California.
Visit our web site at www.threehands.com to download the required forms for
establishing a new account.
Web Access:
Web Access may be granted to all established
good standing patrons with at least ONE transaction within last six months.
Pricing:
All prices are stated in USD $ and are Net/net
FOB Southern California warehouse pricing.
Minimum order:
$3000.00 (Three Thousand Dollars) FOB Our
Distribution Center.
Payment Terms:
1.
Credit Cards - For Your convenience we
accept VISA, MasterCard, and American Express. Credit Card orders will be
billed on the day of shipment and only for products shipped.
2.
Prepaid - Check, Wire Transfer
3.
Open Terms - Net 30 days’ terms are
available upon credit approval.
4.
International Orders - International orders
must be paid by Credit Card or wire transfer in US currency. International
orders require 25% deposit with order and balance prior to shipment.
*Past due accounts are subject to a 1-1/2% per month service charge.
Standard Pack:
1.
Case pack quantities
have been revised to meet market requirements.
2.
All orders will be
adjusted to the nearest standard pack quantity.
Order Fulfillment:
Orders are fulfilled in order of receipt; our goal is to fulfill all orders in complete. Due to nature of our Industry; fast changing
of design and fashion; and fluctuation of Inventory, should an item or two on order not be available at the requested ship date, your account manager may offer potential similar item(s)
for substitution..
Back Orders:
1.
All back orders of
$500.00 (five hundred dollars) or less will be canceled.
2.
Backorders of $1500 or
more are shipped as soon as they become available.
Shipping:
FOB Sylmar,
California.
1.
We ship by common
carriers - by the pallet only.
Unless specified by customer, Three Hands Corporation will designate a
carrier. We do not ship UPS or FedEx.
2.
We shop for quotes from
all freight companies to obtain the most competitive rates for our patrons.
3.
Freight is shipped
COLLECT. Customers may arrange for pickup of their order from our Sylmar, CA
warehouse. Most orders are shipped within 2 to 4 weeks.
Refused
Shipments:
Customer will be responsible 25% Restocking fee and all freight charges.
Returns:
1.
Merchandise may not be
returned without prior written authorization (RGA).
2.
This authorization is to
be requested from Customer Service department of Three Hands Corporation.
3.
Date and purchase
order/invoice number must be furnished. A minimum of 25% re-stocking fee
will be added to all returns.
4.
All authorized returns
must be shipped pre-paid to Three Hands Corp. fulfilment center. All
returned products must be in their original packaging and condition. All
returns must be clearly marked with the RGA #.
5.
Any returns not
complying with above will be refused at senders cost.
Claims:
1.
Inspect all packages and
report any visible damage or shortages to the carrier, and record on the
B/L or POD (proof of delivery form) prior to acknowledgement of
receipt.
2.
All concealed shortages
must be reported in writing within 48 hours of receipt of goods.
3.
All concealed damage
claims must be reported in writing within 10 days of receipt of goods, and
no later than 30 days from Invoice date.
4.
Claims form available on
Three Hands Web site.
Visit our web site at www.threehands.com to download the forms required for
filling claims.
Warrantee:
1.
For products requiring
assembly or battery to operate, have 30 days limited warranty from date of
invoice against any manufacturing defect.
2.
Any manufacturing defect
must be reported within 30 days of Invoice, and at the sole discretion of
company, upon confirmation of manufacturing defect, will either repair or
replace the product.
Disclaimer:
All product and packaging sizes stated are approximate. Because many of our items are handcrafted, some products may have slight color variations and imperfections. Please note that while we have tried to accurately display the colors of products, the actual colors seen will depend on independent monitor and screen resolution and may not be accurate.
California
Proposition 65:
State of California Proposition 65 Warning: Products may contain one or more
chemicals known to the State of California to cause cancer or reproductive
harm. Under California law, businesses are required to provide a clear and
reasonable warning to Californians before knowingly or intentionally
exposing a person to a listed chemical. The warning is required when a
business is aware or believes that one or more listed chemical is present.
Three Hands Corporation is providing the warning because a chemical or
chemicals covered by the California Proposition 65 regulation may be present
in our products. Information regarding California Proposition 65 is
available athttp://oehha.org/prop65.html
Terms and Conditions subject to change without notice.